We want you to be happy with your order. If something arrives damaged or defective, we will replace it.
7-day replacement
If your item arrives damaged or defective, contact us within 7 days of delivery and we will arrange a replacement. Please keep the item unused and in its original packaging.
Refunds
If a replacement is not possible, we will refund your payment once the returned item has been received and checked.
How to request a replacement or refund
Contact Zeekay Store within 7 days of delivery, with your order details and a photo of the damaged or defective item.